Refund policy

Exchanges

We do accept returns of products given it is in original condition with original packaging and still in resellable condition within thirty (30) days of purchase. We will then either refund or exchange the product as decided by the buyer. The return courier costs will also be for the buyer's account and the initial courier cost can not be recovered. In case the buyer received free shipping, a fee of R100 shall be added to the order. For the return of items that were not in a faulty condition, a handling fee of 30% shall be charged.

Orders will only be dispatched after money has cleared in our account, please use pay & clear for urgent orders paid by EFT.
A 30% handling fee will be added to all items correctly supplied, if returned within 30 days. 

Returns

For warranties items, it's the buyer responsibility to get the item back to our offices (We can assist with organising the courier, but this is unfortunately on the buyers account). We will then send the product back and either repair, replace or refund the product based on our discretion. We will then send the product back to you at our cost (If the product was found to have a malfunction). 

Broken on arrival

If a product is broken on arrival, we will organise the return on our account and send a new product asap.